Shipping & Delivery
Q. When will I receive my purchase?
We attempt to process every order within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the purchase process.
Imported Catalogue – We back order your purchase with our suppliers across the world. Our standard delivery timeline is 14 days for Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad & Bangalore) and 16-20 days for Tier II cities. This is to allow time for international shipping.
Domestic Catalogue – We back order your purchase with our suppliers in India. Our standard delivery timeline is 5 days for Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad & Bangalore) and 8 days for Tier II cities.
Q. Do we deliver products outside India?
Currently we deliver only within India. You can place an order on our website from anywhere in the world; however please ensure that the delivery address is within India.
Q. What are the courier services that ZoonKart use?
Imported items are shipped by our courier partners. We also use Delivery, Ecom, Ekart,Blue Dart, TNT, Speed Post & Gati for local shipping depending upon your location and reach.
Q. Will I be intimated with the status of my purchase?
Yes. You will be receiving an Order Number against every purchase that you make. Once your purchase is shipped from our warehouse, you will also receive a shipping reference number or the courier tracking ID. All communications pertaining to your purchase status would be done through emails. You can also contact our Customer Support Executive to know more about your purchase.
Q. What should I do if I cannot track the AWB number on the courier service provider’s website?
AWB number will be updated on the courier service provider’s website within 24 hours from the time you have been intimated. If you are not able to track the AWB number after 24 hours, please contact our Customer Support Executive to know more about the delivery status
Q. What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to origin
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this time frame we will need to cancel your order and refund as per the refund policy. Please note the shipment cost for re sending the parcel will be borne by the customer.
Q. Can I choose the delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.