Cancellation & Refunds
Note: All Products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact ZoonKart’s Customer Care [email protected], and we will have the issue quickly resolved.
Product Replacement & Refund Guarantee:
If I’m not satisfied with the product?
If you are not satisfied with the product you have to raise a claim within 24 hours. You (Customer) have to return the product in the original packing as you received from us (ZoonKart). A customer has to ship the product from their side within 48 hours from he/she received the product. In this case Shipping charges are non refundable.
If I received damaged product?
Don’t worry, our quality checking team checks the product assure the product quality before a delivery, in case if you have received an item in damaged condition you need to email us the images of the damaged product within 24hrs to be eligible for transit insurance coverage. Please send pictures of the damaged product at [email protected]
What is Refund Process?
If you want a voucher/Coupon, the same would be sent to you within 24 hours and you can use it to purchase another product on ZoonKart.com. If you want the amount back, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). In the case of COD payments, the same will be refunded by cheque. Cheques will be sent only to the billing address of the customer. Typically refunds are processed in less than 10 working days but in the case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
Mobiles and Cameras: The packet seal must be intact. Once unsealed, the product cannot be returned unless for any manufacturing defect. In the case of Imported Unlocked handset, we will only be to provide a replacement warranty for 7 days against any manufacturing defects.
When you buy our products your purchase is covered by our under 30 Days Replacement Guarantee in case you receive a defective product or a product other than specified on the site. In the case of manufacturer warranty items the items come with a Vat paid the bill and can be replaced at any service center across India. In the case of a seller warranty Products, you can refer the rules for the same on the specific product page.
Return the product through any courier service. All return shipping will be borne by the buyer The refund/replacement process will be initiated once we have received and verified the product(s). You would be called and our executive would ask you if you want a refund voucher or you want the amount back.
Shipping Charges and COD Charges are non refundable.
To return a product you need to follow these steps:
It’s very simple put the product in its original packaging mention your order number on a paper and insert the original invoice Seal the package properly Send the Parcel.